Week 3

This week really taught me that I am going to need a lot more patience than I thought in this business! I worked in the restaurant business for 6 years and I thought that was the industry that you needed the most patience when dealing with people. I think I was wrong. At the beginning of the week me and Anya had to go back to that apartment that is on the same floor as Denzel Washingtons to supervise the chandelier installation for the second time. This time was even worse than the first time. Anything that could have gone wrong, went wrong. The crystal leaves were made wrong, they lost the knob to keep the light up, blah blah it was a huge mess! All of this while the client was sitting in the living room reading his paper. The designer was unhappy about how they made the new leaves they weren't replicated to the rest of them and stuck out like sore thumbs so he said take back the leaves and re-do but put the chandelier up so we know its safe! The electricians refused to put the chandelier up, they said they are not going to do something if they are just going to have to come back next week to take it back down again. Anya called the manager of the electricians to discuss this only to have her throw sarcastic remarks, yell, scream and hang up on her! Wow what happened to professionalism? Any how that whole installation went down the tubes. The electricians left with the chandelier sitting on the clients bedroom floor! this is a 20,000 dollar antique light fixture people you cant just leave it on the clients bedroom floor! o gosh what to do now!?! The clients wife was out of town for the whole summer so the designer suggested to put it in her walk in closet and tell the whole household that no one is allowed in there NO ONE! and then we left very apologetic of course!  The next day I was at the office following up on a few things I was in charge of, including the shipment of a few lamps going directly to a clients home. I called the company to order the lamps the week before and was told whatever I do in this business I have to get in in writing. So of course I requested some type of reciept, proof of purchase or order confirmation email when I initially ordered the lamps. She said she would send it right away. Towards the end of the day I never got that email and decided to call her back maybe she forgot or something. When I asked her for the confirmation email again she gave me attitude and told me she doesnt send it until the items are shipped so I was like ok thats fine thank you and hung up. Now back to the day I started talking about, I called her to follow up with the shipment of the lamps and of course.. the confirmation.. or receipt. She told me they went out yesterday, so I said thats great can you send me over a reciept or proof of purchase of some sort and she said uhhh NO why do you even need one? and completley went off on my like WHOA wth woman, usually in all businesses when you purchase something you get a flippin reciept! Oh and suprise suprise she was the OWNER of the company what a way to treat your customers how unprofessional again!  Eventually we let things cool off and Anya got her to send over a reciept and didnt give her any problems about it... whatever. Ok now for the best story of the week! I was going to a clients home to supervise a rug installation it was an all day thing and the designer had bigger and better things to do so I had to stay there all day by myself kind of boring but I did learn a lot. The day started out with the designer basically running things over with the installers and I about where everything went and bladdy blah ok no prob bob then he left. One of the rooms with a new rug being installed had an existing rug in the room and the designer told us to move it into the dining room under the dining room table ok done and done. The installation was underway when the nanny walked through the door. I smiled at  her because I met her a few weeks earlier and she just looked away, I was like O.K...nice woman. Anyway she comes stomping in the room we are at and starts yelling in a thick indian accent " why is this rug over there? he told me put that rug in reading room or bedroom in third floor!!!" The installers thought she was talking about the designer but I caught on that she must have been talking about the owner. Which she was. So I said ok no problem where are these two rooms he wants the rug in? she pointed to a space and said "over dere, that crap over dere!" ok then and she then went on to scream about how to find the 3rd floor bedroom because she was not climbing no stairs to show me.  I decided to move it into the reading room becasue it was just easier. I then realized that there was an existing rug in that room as well so I went into the kitchen to ask her " the rug that's in the reading room right now, where would you like me to put that? and then she proceeded to scream "DO YOU UNDERSTAND ENGLISH?" I said "yes.." and she screamed again "DO YOU UNDERSTAND ENGLISH?" and again I said "yes..." then she said " I TOLD YOU TREE TIME HE WANT THE RUG IN THE READING ROOM OR BEDROOM IN 3RD FLOOR!!!!!!" so then I said in a very calm voice "I understand that, I'm pretty sure you're the one that is misunderstanding me, I asked you about the rug that is ALREADY in the reading room, where would you like me to put that??"  so she just said " i dont care, roll it up and put it dere" and didnt even apologize for screaming at me like that when she was obviously the one having the damn english problem not me! I was born and raised in this country honey, you dont have to question my english, now yours?? is VERY questionable. what a week!